211bet's Privacy Policy — Your data is safe with us

📜 1. Introduction

Welcome to 211bet. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use 211bet's website, mobile app, or any of our other services.

211bet is one of Bangladesh's most trusted online gaming platforms. We believe privacy is a fundamental right, which is why our privacy policy is built to international standards and kept regularly updated.

By using any 211bet service, you are considered to have accepted this privacy policy. Please read it carefully before registering.

📋 2. Information we collect

211bet only collects information that is necessary to provide our services. We never gather data beyond what is needed. The different types of information we collect are described below:

⚙️ 3. How collected information is used

211bet uses your information only for specific, legitimate purposes. We never sell your data to any commercial third party. The key reasons we use your information are outlined below:

• Account management: To verify registration and login, and to keep your account secure.
• Payment Processing: To securely process deposits and complete withdrawals.
• KYC verification: To verify your identity and age in compliance with legal obligations.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Service Improvement: To analyze user behavior and improve your gaming experience.
• Contact: To send you important updates, promotions, and security alerts.
• Responsible Gaming: To identify problem gambling patterns and provide appropriate support.
• Legal compliance: To maintain records as required by regulatory authorities.

🤝 4. Sharing information with third parties

211bet does not sell or rent your personal information. However, data may be shared with trusted partners in the limited circumstances described below:

• Payment Processors: Only the minimum information required to process transactions via Mobile Banking, Nagad, and Rocket is collected.
• KYC verification services: Licensed third-party providers may be used to verify your identity.
• Law enforcement agencies: 211bet is obligated to provide information when required by a court order or regulatory authority.
• Technology Service Providers: Limited data may be shared with cloud service providers and cybersecurity partners to operate the platform. All such partners are contractually required to comply with 211bet's Privacy Policy.

🍪 5. Cookies & tracking technologies

The 211bet website and app use cookies to enhance your experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: To understand which sections of the site are used most frequently.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics cookies: To analyze overall user behavior (without personal identification).

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

🔐 6. Data security measures

211bet follows industry-leading standards to protect your information. Our security infrastructure is continuously monitored and regularly audited by independent third parties.

• 256-bit SSL/TLS encryption: All data transmitted through the website and app is fully encrypted.
• PCI DSS compliance: Payment data is handled in accordance with international security standards.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Advanced technology to protect against cyberattacks.
• Regular Security Audits: Vulnerabilities are identified and resolved through external security experts.
• Data Minimization: Only the data that is strictly necessary is collected and stored.

⚖️ 7. Your rights regarding your data

211bet respects your rights over your personal data. Under international privacy laws, you are entitled to the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a specific format.
• Right to object: You may object to your data being used for specific purposes.

To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 business days.

🛡️ 8. Protection of minors

211bet strictly does not collect or store data from individuals under the age of 18. Our registration process includes age verification to enforce this.

If we become aware that information from a minor has been collected by mistake, please contact us immediately. We will delete the data and close the account without delay.

🗄️ 9. Data retention period

211bet retains your information only for as long as necessary. Retention periods may vary depending on the type of data:

• Account information: For the duration your account is active and for 5 years after closure.
• Financial transaction records: Up to 7 years, as required by law.
• KYC documents: Up to 5 years after verification.
• Cookies Data: Typically 30 days to 1 year.
• Log files: For security purposes, logs are retained for up to 90 days.

After the designated retention period, data is permanently and securely deleted.

📝 10. Changes to the privacy policy

211bet may update this privacy policy from time to time — due to service changes, legal requirements, or security improvements. For significant changes, we will:

• We will send a notification to your registered email address.
• We will notify you via push notification on the app.
• The date of any update will be noted at the top of this page.

Continued use of 211bet after any updates will be considered acceptance of the revised policy. We recommend checking this page regularly.

📞 11. Contact & complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Privacy Team: